Terms of Use and Digital Product Licence

Last updated: September 17, 2026

About these terms

These Terms of Use and Digital Product Licence apply to your use of cradira.com and your purchase, download and use of digital products sold by Cradira.

In these terms, “Cradira,” “we,” “us” and “our” refer to Cradira. “You” and “your” refer to the person using the website or purchasing or using a digital product.

By using this website or purchasing a digital product, you agree to these terms. If you do not agree with them, please do not use the website or purchase or download our digital products.

Website and product information

We make reasonable efforts to ensure that product descriptions, prices and other information on our website are accurate and current. However, occasional errors may occur.

We may correct errors, update information or change product availability before accepting an order. If a material error affects an order after payment has been processed, we will contact you and provide an appropriate correction, replacement or refund.

Product images and previews are provided for general reference. Colours and formatting may appear slightly different depending on your device, screen, printer or software.

Prices, taxes and payment

Unless otherwise stated, prices are shown in Canadian dollars.

Applicable taxes are calculated during checkout based on the information provided and the requirements that apply to the transaction. Any currency conversion or foreign transaction fees charged by your payment provider are your responsibility.

Payments are processed using the payment methods displayed at checkout. By submitting an order, you confirm that:

• the information you provide is accurate and complete;
• you are authorized to use the selected payment method; and
• you authorize the applicable charges, including taxes, to be processed.

We do not guarantee that every payment method will always be available.

Orders

Submitting an order does not guarantee that it will be accepted. We may decline or cancel an order when reasonably necessary, including because of a pricing error, suspected fraud, an unauthorized transaction or a technical problem.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

Please retain your order confirmation email and order number. You may need them if you require assistance with your purchase.

Digital delivery and download access

Digital products are normally delivered electronically after payment has been successfully processed. Delivery may include an email containing a secure download link, access through your Cradira account, or both.

Your purchase of the Household Systems Guide digital PDF currently includes five downloads through your secure purchase link.

Save the file to your device after downloading it. Opening a copy already saved to your device does not use another download. Retrieving the file again through the secure purchase link may count as another download, including when a download is interrupted or only partially completed.

Download links do not currently have a set expiry date unless a different expiry period is clearly stated on the relevant product page. We do not guarantee that online download access will remain available indefinitely. You are responsible for saving and reasonably backing up your purchased copy.

If you experience a technical problem or reach the download limit because of a failed or interrupted download, contact us at info@cradira.com with your order number.

Personal-use licence

When you purchase a Cradira digital product, you receive a limited, non-exclusive, non-transferable licence to use that product for personal use within your own household.

Your purchase does not transfer ownership of the copyright or any other intellectual property rights in the product.

Subject to these terms, you may:

• download and save the product to your personal devices;
• make reasonable backup copies for your own household;
• print a reasonable number of copies for use within your own household; and
• use the product for its intended personal and non-commercial purpose.

You may not:

• share the file or download link with anyone outside your household;
• upload the product to a shared drive, membership platform, social media platform, website or other public or shared location;
• sell, resell, sublicense, rent or redistribute the product;
• reproduce or adapt the product for commercial purposes;
• distribute copies to clients, customers, groups, classes or organizations;
• remove copyright notices, branding or ownership information;
• claim the product or any portion of it as your own work; or
• attempt to bypass download limits or other security measures.

Professionals, organizations or groups wishing to use or distribute a Cradira product must obtain written permission or an appropriate commercial or group licence from Cradira.

We may revoke your licence if you materially breach these terms, subject to any rights that cannot legally be limited.

Intellectual property

The website and its content, including text, guides, downloads, graphics, branding, photographs, illustrations, videos, tools, templates and other materials, are owned by or licensed to Cradira and are protected by applicable intellectual property laws.

Except for the limited personal-use rights expressly provided in these terms, no content may be copied, reproduced, republished, distributed, modified, sold or commercially exploited without our prior written permission.

“Cradira,” related names, logos and branding may not be used in a way that suggests endorsement, affiliation or ownership without our written permission.

Educational information and health disclaimer

Cradira’s digital products and website content are provided for general educational and informational purposes.

They are not medical advice, diagnosis or treatment and are not a substitute for care or advice from a qualified healthcare, mental health, legal, financial or other professional.

Information related to pregnancy, postpartum recovery, infant care, feeding, sleep, family wellbeing or household systems should be adapted to your family’s circumstances and any individualized guidance provided by qualified professionals.

You are responsible for deciding whether and how to use the information. If you have concerns about your health, your baby’s health or anyone’s immediate safety, contact an appropriate qualified professional or emergency service.

We do not guarantee a particular health, parenting, household, relationship or financial outcome from using our content or products.

Refunds and technical problems

Digital product purchases are generally final once access has been provided, except where a refund is required by applicable law or provided under our Digital Products and Refund Policy.

If a file is incorrect, damaged, incomplete, unreadable or materially different from its description, or if a technical problem on our side prevents access, please contact us. We will first try to resolve the problem by replacing the file, restoring access or providing reasonable technical assistance.

Accounts and account security

Some website features may allow or require you to create an account.

You are responsible for:

• providing accurate account information;
• keeping your login information secure;
• restricting access to your account and devices; and
• notifying us if you believe your account or download link has been accessed without authorization.

We may suspend or close an account that is used fraudulently, unlawfully or in material violation of these terms.

Acceptable use of the website

You agree not to:

• use the website for unlawful, fraudulent or abusive purposes;
• interfere with the security or operation of the website;
• introduce malicious code, viruses or other harmful technology;
• attempt to gain unauthorized access to the website, accounts or systems;
• collect or scrape website content or personal information without permission;
• impersonate another person or misrepresent your identity; or
• use the website or its content in a way that infringes another person’s rights.

Third-party services and links

Our website may use or link to third-party services, including payment processors, email providers, hosting providers and external websites.

Those services may have their own terms and privacy practices. We are not responsible for third-party websites, content, availability or practices that are outside our reasonable control.

A link to a third-party resource does not necessarily mean that Cradira endorses every statement, product or service offered by that party.

Privacy

Personal information collected through the website or during a purchase is handled according to our Privacy Policy:

https://cradira.com/privacy-policy

Payment information may be collected and processed directly by our payment providers. Cradira does not necessarily receive or retain your complete payment-card details.

Website availability

We work to keep the website and digital delivery systems reasonably available, but we cannot guarantee uninterrupted or error-free access.

Access may occasionally be affected by maintenance, security concerns, updates, service-provider interruptions or events outside our reasonable control.

We may update, suspend or discontinue website features or products. This does not remove any rights you already have under applicable law.

Limitation of liability

To the fullest extent permitted by law, Cradira will not be liable for indirect, incidental, special or consequential losses arising from your use of, inability to use or reliance on the website or a digital product.

To the fullest extent permitted by law, Cradira’s total liability relating to a purchased digital product will not exceed the amount you paid for that product.

Nothing in these terms excludes or limits liability, rights or remedies that cannot legally be excluded or limited.

Governing law

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Any dispute that is not resolved informally will be subject to the jurisdiction of the courts of Ontario, except where the law applicable to you requires otherwise.

If you live outside Ontario, mandatory consumer-protection laws in your jurisdiction may also apply. Nothing in these terms removes any consumer right that cannot legally be waived.

Changes to these terms

We may update these terms to reflect changes to our products, website, business practices or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply prospectively unless applicable law requires otherwise.

A purchase remains subject to the terms and product information presented when the purchase was made, together with any rights provided by applicable law.

Contact us

Questions about these terms, digital-product access or licence permissions may be sent to:

Cradira

Email: info@cradira.com

Website: https://cradira.com